Frequently Asked Questions

ORDERS

1. How Do I Place An Order?

You can place an order on the website (www.alurieapremium.in) and also let us know of your interest for products featured on our Instagram and Facebook handles.

2. Do I Receive An Invoice With My Order?

Yes this is attached with the order confirmation email sent to you after order placement and also included with the actual package that you will receive.

SHIPPING

1. Is COD Available? How Do I Avail Free COD?

No, Cash-on-delivery is currently not available for orders within India.

2. What Are The Shipping Charges For Domestic Deliveries?

Shipping for all orders is free above Rs. 500/-.

PAYMENT 

1. Which Payment Modes Are Available?

Online Payment can be made through the PayUMoney payment gateway.

2. Payment Has Been Processed But I Haven’t Received Confirmation?

If the transaction has been successful, you will receive the confirmation within 12-24 hours. If you do not receive a confirmation, you can reach us on +91 9289051796 or email support@alurieapremium.in

RETURNS

We do not offer refunds or exchanges for opened products due to hygiene concerns. However, if you are not satisfied with a product(s) and bring the same to our notice within 7 working days from the date of receiving the product(s), we will try to help you in the best possible manner on case-by-case basis. In genuine cases we will be able to offer you a credit note of value equal to your purchase. All claims for shortages or damages must be reported to customer service (support@alurieapremium.in) on the day of delivery.

CANCELLATIONS

Orders once placed through www.alurieapremium.in cannot be cancelled and no refunds will be made once an order has been successfully placed through www.alurieapremium.in. If you have any questions regarding these Terms and Conditions, please email us at info@alurieapremium.in